Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at orders@fishbites.com. If your return is accepted, we’ll send you
a return shipping label, as well as instructions on how and where to send your package. Items sent back
to us without first requesting a return will not be accepted. You can always contact us for any return questions at orders@fishbites.com.

Cancellations
Customers can cancel as long as their order has not been picked up at USPS. Tracking will be active in the email they’re sent if the parcel has been dropped off. We currently do not charge a restocking fee. Customers can return items as long as they have not been used. We do not issue refunds
on items until the item is received for verification of no damage and that it has not been used. Customers should call 904-217-8012 to speak with the shipping team, or email orders@fishbites.com for order cancellation inquiries or order information inquiries.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.